spContent=为了使大家更好地掌握在未来工作岗位上所需要的综合职业能力和英语语言能力，我们开设了这门课程。希望以此提高大家的综合语言使用能力，尤其是听说技能，以使大家能够在未来的职场中具有一定的用英语进行沟通与交流的能力。
为了使大家更好地掌握在未来工作岗位上所需要的综合职业能力和英语语言能力，我们开设了这门课程。希望以此提高大家的综合语言使用能力，尤其是听说技能，以使大家能够在未来的职场中具有一定的用英语进行沟通与交流的能力。
—— 课程团队
课程概述
课程概要：本课程以服务类行业相关主题为结构主线，以交际任务为驱动，旨在提高学习者听、说、读、写技能，尤其突出了英语口头交际技能的培养，使大家能够在未来真实的职业场景中运用英语完成基本交际任务。
课程特色：本课程注重知识性、趣味性、交际性，立足于本土化的职业场景，将语言置于真实的职业情境之中，所选语言材料真实有趣，力图使中西方文化能够有机地结合。
成绩 要求
观看视频30%
完成作业30%
完成测验30%
参与讨论10%
课程大纲
Unit1 Workplace Manners
课时目标：1) Understand customers' requests; 2) Talk about how to satisfy passengers' needs: 3) read about proper workplace manners; 4) writer about office manners
1.1 Listening & Speaking (Dialogue1)
1.2 Listening & Speaking (Dialogue2)
1.3 Reading & Writing (Text)
1.4 Language in Use
Unit2 Procedures and Duties
课时目标：1) Offer help to guests and passengers; 2) Talk about some work procedures and duties; 3) Understand office duties; 4) Write out work procedures
2.1 Listening & Speaking (Dialogue1)
2.2 Listening & Speaking (Dialogue2)
2.3 Reading & Writing (Text)
2.4 Language in Use
Unit3 Imformation at Work
课时目标：1) Take telephone messages; 2) Receive and give information; 3) Know what information to ask; 4) write a meeting notice
3.1 Listening & Speaking (Dialogue1)
3.2 Listening & Speaking (Dialogue2)
3.3 Reading & Writing (Text)
3.4 Language in Use
Unit4 Serving Customers
课时目标：1) Give and take customers' orders; 2) Give suggestions to customers; 3) Understand duties of an attendant; 4) Develop good communicative skills; 5) Write about work experience
4.1 Listening & Speaking (Dialogue1)
4.2 Listening & Speaking (Dialogue2)
4.3 Reading & Writing (Text)
4.4 Language in Use
Making Arrangement
课时目标：1) Understand the priority for making arrangements; 2) Talk about arrangements for business trips; 3) Make effective arrangements at work; 4) Write a work timetable
5.1 Listening & Speaking (Dialogue1)
5.2 Listening & Speaking (Dialogue2)
5.3 Reading & Writing (Text)
5.4 Language in Use
Dealing with Emergencies
课时目标：1) Understand what to do when facing emergencies; 2) Offer help during emergencies; 3) Read about how to deal with emergencies; 4) Write about how to deal with an urgent situation
6.1 Listening & Speaking (Dialogue1)
6.2 Listening & Speaking (Dialogue2)
6.3 Reading & Writing (Text)
6.4 Language in Use
Job Hunting
课时目标：1) Understand job plans; 2) Talk about future plans; 3) Read about job-hunting on the Internet; 4) Write about personal information
7.1 Listening & Speaking (Dialogue1)
7.2 Listening & Speaking (Dialogue2)
7.3 Reading & Writing (Text)
7.4 Language in Use
Career Ladders
课时目标：1) Talk about job promotion and job change; 2) Talk about job advancement; 3) Read about job opportunities; 4) Write about career plans
8.1 Listening & Speaking (Dialogue1)
8.2 Listening & Speaking (Dialogue2)
8.3 Reading & Writing (Text)
8.4 Language in Use
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