Unit 1 Job Application

1.1 Career Planning

1.2 During the Interview

1.3 Job Interview Tips

1.4 Resume Writing and Application Letter Writing

1.5 Cultural Notes - Interview Outfits

Unit 2 Workplace Etiquette

2.1 Business Telephone

2.2 Exchange Business Card

2.3 E-mail Etiquette

2.4 E-Mail Writing

2.5 Cultural Notes - The First Business Meeting Etiquette

Unit 3 Sales and Market

3.1 Product Presentation

3.2 Selling and Purchasing

3.3 Invitation to a Trade Fair

3.4 Enquiry Letter Writing

3.5 Cultural Notes - Selling Etiquette

Unit 4 Workplace Safety

4.1 Safety Signs

4.2 Safety Awareness

4.3 Workplace Safety

4.4 Note Writing

4.5 Cultural Notes- Workplace Health and Safety

Unit 5 After-sale Service

5.1 After-sale Service Etiquette

5.2 Making and Handling Complaints

5.3 After-sales service instructions

5.4 Online repair form & Letter of complaint

5.5 Automated customer service