Unit 2 Jobs and Responsibilities

2.1 Company type (A)

2.2 Company type (B)

2.3 Company structure (A)

2.4 Company structure (B)

2.5 Job titles or positions

2.6 Jobs and responsibilities

2.7 Core competencies (A)

2.8 Core competencies (B)

Quiz for Unit 2

Unit 1 Job Interview

1.1 How to make a resume (A)

1.2 How to make a resume (B)

1.3 How to prepare for a job interview

1.4 How to make a self-introduction

1.5 How to answer interviewers' questions

1.6 Taboos in the job interview

Quiz for Unit 1

Unit 3 On the Phone

3.1 How to make a good preparation for business calls

3.2 How to make efficient business calls

3.3 Basics of business calls

Quiz for Unit 3

Unit 4 At a Meeting

4.1 Basics of meetings

4.2 How to organize effective meetings

4.3 How to run effective meetings (A)

4.4 How to run effective meetings (B)

4.5 Tips for writing meeting minutes

Quiz for Unit 4

Unit 5 Travel and Visit

5.1 Planning for a business trip

5.2 Booking air tickets

5.3 Going through customs

5.4 Hotel check-in

5.5 Receiving visitors

5.6 Meeting a business partner at the airport

Quiz for unit 5

Unit 6 Company Presentation

6.1 How to make a company presentation (A)

6.2 How to make a company presentation (B)

6.3 Advice and review (A)

6.4 Advice and review (B)

Quiz for unit 6

Unit 7 Product Presentation

7.1 Introduction to a product presentation

7.2 Preparation for a product presentation

7.3 Description of products

7.4 Tips for a successful product presentation

Quiz for unit 7

Unit 8 Company Performance

8.1 Annual reports and financial statements (A)

8.2 Annual reports and financial statements (B)

8.3 Balance sheets

8.4 Income statements (A)

8.5 Income statements (B)

8.6 Cash flow statements

8.7 Introducing company performance (A)

8.8 Introducing company performance (B)

Quiz for unit 8

Unit 9 Trade Fairs

9.1 A brief introduction of trade fairs

9.2 General guidelines for trade fair participation

9.3 How to select a right trade fair

9.4 Exhibit hall etiquette

Quiz for unit 9

Unit 10 Making Inquiries

10.1 Basic knowledge on making inquiries

10.2 How to make an inquiry

10.3 A regular customer’s inquiry

10.4 How to make an offer

Quiz for unit 10

Unit 11 Placing an Order

11.2 Negotiating an order

11.3 How to write an order

11.4 How to confirm an order

11.1 How to negotiate

Quiz for unit 11

Unit 12 Terms of Payment

12.1 Terms of payment

12.2 Choose a mode of payment

12.3 How a letter of credit works

Quiz for unit 12

Unit 13 Delivery

13.1 Practical operation of delivery

13.2 Related analysis of delivery time

Quiz for unit 13

Unit 14 Claims and Settlements

14.1 Introduction to claims and settlements

14.2 How to make an effective claim

14.3 How to write a claim letter

14.4 How to settle claims

14.5 How to write a letter of adjustment

Quiz for uint 14

Unit 15 Marketing

15.1 Marketing and 4Ps(A)

15.2 Marketing and 4Ps (B)

15.3 Marketing and sales

15.4 Marketing management process

15.5 How to make a marketing plan

Quiz for unit 15

Unit 16 Advertising

16.1 Fundamentals of advertising

16.2 Advertising media selection (A)

16.3 Advertising media selection (B)

16.4 What makes a good ad

Quiz for unit 16