Course Introduction 课程介绍

How to be a qualified tour guide?如何成为一个合格的涉外导游

Meeting Tourists 接团

Lead-in 导入

Preparations & Attentions of Meeting a Group 准备工作和注意事项

Welcome Speech 欢迎词

Hotel and Food Service安排食宿

Schedule and Itinerary 路线安排

Interpretation to the Scenic Spot 景点讲解

Introduction景点讲解介绍

Interpreting the Natural Landscape 自然景观讲解

Interpreting the Cultural Landscape 人文景观讲解

Interpreting the Folk Custom Area 民俗风景区讲解

Interpreting the Huge Projects大型工程讲解

Emergencies and Complaints 紧急与投诉处理

Introduction 单元介绍

Incidents Handling 应急处理

Loss of Personal Belongings 失物处理

Ill Tourists 突发疾病处理

Complaints 投诉处理

Other Services 其他旅游服务

Introduction 单元介绍

Food and Beverage 日常饮食

Shopping 购物服务

Entertainment Activities 娱乐项目

Seeing off Tourists送团

Introduction 单元介绍

Basic steps of seeing off the tourists 送团流程

Farewell speech 欢送词